FAQ

What is included?

→ Each subscription tier includes two letters per month, sent biweekly. Each letter contains an encouraging message, a quote or bit of trivia, and a small freebie i.e. stickers, paperclips, word puzzles, etc.

 

Can I get one for myself?

→ Absolutely! Butterfly Happy Mail is for anyone who needs an extra bit of small joy in their lives (which is pretty much everybody we can think of!)

 

Can the happy mail be personalized?

→ The best way to personalize your friend’s Butterfly Happy Mail is to fill out the Customer Questionnaire that is emailed to you following your order confirmation. (It can also be found here!) We HIGHLY recommend filling out this form – it’s your chance to gush about your loved one, what they mean to you, and what sorts of things they like! The messages themselves will still be written by us, but we’ll have a clearer picture of who your friend is, making our work all the more special.

 

Do you send internationally?

→ Currently, Butterfly Happy Mail only ships within the United States. However, international postage is one of our projected growth areas, so stay tuned!

 

Can I send Butterfly Happy Mail to a child?

→ Even though the contents of our letters are uplifting and tasteful in nature, they are not specifically geared towards children. There are lots of kid-friendly subscription options out there, made by creators who are doing amazing work!

 

Do I pay extra for postage?

→ Postage is included in the price of the subscription! Each piece of Butterfly Happy Mail requires a non-machineable stamp. As of July 2024, the cost of a non-machineable stamp is $1.19 and will likely continue to fluctuate. Still, it will never be a surprise add-on.

 

How long does shipping take?

Mail is taken to our local post office in Northwest Arkansas on the first and third Tuesday of each month. After that, it’s up to the USPS! (In other words, 1-3 business days.)

 

Can it be anonymous?

→ Sometimes, you might feel more comfortable sending your Butterfly Happy Mail anonymously. We completely respect and support this choice and will act accordingly!